Shipping policy

Shipping Upholstery, Windshields, Engine Hatches, Swim Platforms, and other Large Freight Items:

Shipping for upholstery, windshields, hatches, and any other large freight items cannot be quoted or estimated at time of order placement. We will not know the cost until they complete and are packed. This is due to the constant freight price changes from start time to completion of the item, the size and weight of the boxes, crates, or pallets, and the use of multiple freight lines. 

The freight costs are the responsibility of the buyer. Freight items will not be shipped until shipping payment has been received. We ship via the best method of choice. We do not offer options for freight lines. We and our vendors have established special partnerships with shipping companies to offer the best freight rates and to deliver these freight items in the timeliest manner possible. 

 

General Shipping

Orders are typically shipped via UPS and UPS. Whenever possible, we will ship your order via the service you choose at time of checkout, but we reserve the right to change services as required for various reasons that may arise. Likewise, depending on your order and the logistics involved, we reserve the right to ship items directly from various suppliers to you; or to acquire items from various sources, holding and consolidating them for one shipment. Please be advised that when purchasing from DonziDirect, you give us the permission to change the shipping service at our discretion.

All shipping and handling charges are the responsibility of the buyer.

DonziDirect.Com is not responsible for shipping delays or damages. We will work with the buyer to process any claims, but we have no control over shipping once the item has shipped from our warehouses. 

 

International Shipping

We ship to customers worldwide and will do our best to expedite your international order. We typically ship with UPS for all international shipments.

For large oversize items, this website is unable to calculate the best rates with the many freight carriers we use. Large oversize items include carpets, upholstery, windshields, etc. We DO ship these internationally. Please reach out to us via email to place the order and obtain a shipping quote if you do not use a USA freight forwarder.

For international orders, please provide email address, telephone number, and shipping address exactly as you want it to appear on the shipping document.  By law, DonziDirect.Com must disclose the contents of each order on the Customs form on the outside of the package. We are also required to state the full value of the merchandise in your order. Please be aware that some packages may be opened and inspected by Customs authorities. In many cases you may need to pick up the package from your carrier and pay the customs import charges. These charges will need to be paid by you before the package will be released to you. Please be prepared to pay for these Customs taxes when your package arrives. If your package is returned due to non payment of duties, taxes or import charges, we will require you to pay for the shipment to be resent. 

 

International Freight Forwarding

Please note that international shipments will be sent by our shipper of choice. Alternately, customers may elect to have us ship to a domestic U.S. address, and handle their own overseas shipping on their own as they see fit. If a customer asks us to ship to their designated freight forwarder, then the customer becomes the shipper of record and will be responsible for providing all information to their forwarder.

 

Customs, Duties & Taxes

DonziDirect is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, brokerage fees, etc.).